Frequently asked questions

Delivery FAQs

When do you deliver?
To find the home delivery options for your area, please enter your postcode in our Delivery Finder.
Cut Off Days and Times.
Order before Wednesday 9pm: For a Sunday/Monday or following Wednesday/Thursday delivery or by Friday 9pm for the following Wednesday/Thursday delivery.
For Melbourne, Brisbane, Adelaide.
Order before Wednesday or Friday 9pm: For the following Friday or Saturday delivery.
Upon the process different states will advise availability based on locations.
What time is delivery?
You will be given the option of am/pm depending on your region.

Sydney Metro, ACT, Central Coast, Newcastle & Hunter Region:

Every Friday your driver will send you a sms with time frame of delivery which will be a 3-4hr window. On the day you will receive a 30-90min text when the driver is on his way. If your not home food will be left in a secure place and photo will be sent upon completion.

Sydney Regional, Melbourne, Brisbane, Adelaide.

The night before you will receive a sms with tracking link. You will be able to track your order live. You will also be notified when your delivery is next. If your not home food will be left in a secure place and photo will be sent upon completion.

Do I have to be home for delivery?
No you don’t not our driver will leave the delivery at the front door if you are not home. If you have any special delivery instructions please add them to the Additional Info section when placing your order. The food is delivered in a sealed insulated box packed with gel ice packs, which keep your meals cool and able to be left in a shaded area for up to 5-8 hours (this may change based on weather temperature).
What happens if I live in a secured apartment?
If you live in a secured apartment complex, please ensure you are home to receive your delivery. If the driver is unable to access the apartment, they will have to leave the box at the entrance in a secure place of the building. A photo will be sent upon completion.Please ensure delivery instructions are left in delivery notes for our drivers or choose a pick-up location close to you.
I ordered after the cutoff, can I get my delivery sooner?
Please contact us on 1300 MACROS (1300 622 767) and speak to our staff for further details
Can I pick up my meals from my gym on a public holiday?
Please note that pickup times may vary according to public holidays. Please contact the location directly to advise pickup times prior to ordering.